If you have already submitted a pre-order, your chosen retailer will be in touch very soon to confirm the specification of your car and walk you through the payment options available to you. Then all that’s left is to sit back and wait for your new Jogger to arrive.
When will my car arrive?
Lead times on new vehicles across the industry are a little longer than usual due to a global shortage of computer chips. As someone who has pre-ordered a Jogger, your dealer will send you an e-mail as soon as its time to confirm the details of your order, including finance options, vehicle colour and spec. Once you have placed your order with your Dacia retailer, they will confirm estimate delivery time frames with you.
I’ve changed my mind & no longer want an All-New Dacia Jogger. How can I get my deposit back?
Really simple. We offer no hassle refunds of your £99* pre-order deposit* up until the point the vehicle is ordered at your chosen Dacia retailer. Simply contact our customer relations team by whichever channel is most convenient to you – live chat via the dacia.co.uk homepage, telephone via the ‘contact us’ section on our website. They will then sort it out for you and you will receive your refund in 14 days. You can see how to contact us here.
I’ve changed my mind on the spec / colour / version / engine. Can I change my pre-order?
Don’t worry, your pre-order does not become final until you have placed your order with a Dacia retailer, so just keep in mind the changes you’d like to make and explain them to your retailer when they contact you beforehand and they can make the changes for you.
What are your finance offers?
You’re a pioneer! You’ve pre-ordered your Dacia before any vehicles are built and our finance offers aren’t ready yet. We’ve given you the manufacturer’s recommended retail price to give you an idea of the cost of the vehicle, and we’ll continue to work on our finance offers, which will be available when your retailer gets in touch with you. If the finance package (or anything else!) isn’t right for you, we’ll simply refund you your deposit – it’s as straight forward as that.
I have a part exchange, what is it worth and can I use it towards buying my new Jogger?
Yes! Part exchanges are welcome at participating Dacia retailers and you will be able to use this towards the purchase of your All-New Jogger (subject to terms and conditions that apply with the Dacia retailer). When your Dacia retailer gets in touch, ask them if they offer a part exchange and if they do, they’ll ask you to take your vehicle to them so that they can give you the very best value of your car, and help explain what your new car will cost you. In the meantime, you can see what your car is worth today by clicking here, but note that values change all of the time (up and down!) so the valuation you get today may be different from the one from the one you receive when you place your order with your Dacia dealership.
I already have a Dacia funded with finance, can I still pre-order?
Of course you can.
It’s the 14th March and nobody has been in touch with me?
We envisage our new family member will be extremely popular with thousands of people pre-ordering their vehicle. It may take our retailers a few days to work through all of the orders, but rest assured they will be in contact with you as soon as possible! If you're still worried or have any questions, you can contact us here.
Terms and Conditions
* To pre-order a Jogger, you must be a UK resident (including the Channel Islands) and over 18. Please note that the pre-order deposit of £99 does not constitute acceptance of any offer and does not guarantee a vehicle’s availability. Your offer is accepted once you have completed your order at your chosen Dacia retailer. The pre-order deposit of £99 is fully refundable up until the point the vehicle is ordered at your chosen Dacia retailer. If you change your mind at any time prior to completing your order, contact our customer relations department on 0344 335 1111 who will process your refund within 14 days. When the time comes for you to confirm your order with your chosen retailer, they will be able to provide you with the latest delivery information. This expected timeframe or date of delivery is not a guaranteed and may be subject to change at any time, without notice. These pages are updated on a regular basis. However, in the unlikely event that your chosen selection is no longer available, your retailer will assist you in finding a suitable close alternative. Renault UK Ltd T/A Dacia UK reserves the right to withdraw or amend this offer at any time, without notice.
** Service plan applicable on New Dacia Jogger when pre-ordered with a £99 holding deposit between 1st December 2021 and 6th March 2022 and registered any time in 2022. The Service Plan covers the manufacturer’s minimum maintenance programme requirements for the term of the Service Plan purchased. The plan ends when the vehicle reaches the age (1 year from date of registration) or mileage limit (18,000) whichever comes first. Service Plans do not cover wear and tear items such as (but not limited to) tyres, wiper blades or brakes. For full terms and conditions, please click here. Participating retailers only. Renault UK Ltd T/A Dacia UK reserves the right to withdraw or amend this offer at any time, without notice.